Refund and Returns Policy

African Mosaique Return Policy

At African Mosaique, we value your satisfaction and want to ensure a seamless shopping experience. Our return policy is designed to provide clarity and fairness. Please review the following guidelines:

  1. Eligibility for Returns:
    • You have up to 14 days from the date of product receipt to initiate a return.
    • Products must be returned in the same condition as when you received them.
  2. Condition of Returned Products:
    • New Products: If the product is new and unused, it must remain in pristine condition.
    • No Damage or Signs of Use: We expect returned items to show no damage or signs of wear.
  3. Exceptions:
    • If the reason for return is not due to damage, defects, or incorrect items, we reserve the right to assess the product’s eligibility for return.
    • In such cases, we issue store credit in the form of a gift voucher valid for 6 months. No cash refunds will be provided.
  4. Using Store Credit:
    • Customers can utilize the gift voucher to order another product from our store.
    • The voucher will be sent via email for easy redemption.
  5. Requesting a Return:
    • To initiate a return, please email us at shop@AfricanMosaique.com with your order number.
    • Our team will promptly assist you in processing the return.
  6. Important Note:
    • The returned product must be in the exact same condition as when you received it.
    • This includes all accessories that were part of the original purchase.

Thank you for choosing African Mosaique. We appreciate your trust and look forward to serving you again!

Need help?

Contact us at info@africanmosaique.com for questions related to refunds and returns.
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